Allied American takes pride in its proprietary cutting-edge technology suite and ability to service clients’ unique claims-related IT needs.
Allied American’s claims adjusting division uses its own proprietary software application called CIMS (Claims Information Management System) to manage day-to-day and catastrophe claims tracking activity. Every year, we enhance the software to include new features for our adjusters and for our customers who desire direct access to our system to monitor their own claims activities. Additionally, members of our in-house information technology in Tampa are always available to assist in servicing our software applications and equipment to ensure the highest quality service for our customers.
The CIMS application is fully encrypted and protected from catastrophic events interfering with continuous operations. Application servers are off-site, and redundancy is captured in two additional separate geographic locations.
CIMS is accessible anywhere in the world, and provides streamlined claims processing and advanced real-time reporting capabilities. It is a comprehensive, state-of-the-art claims management solution that allows automated routing of claims to the appropriate adjuster based on claim type, relevant skills, location and workload.
Allied American has taken extraordinary measures of employing a full staff of IT professionals with over 30 years of experience. Our IT team, which includes software programmers, has created some of the most advanced system interfaces in the claim business. The group is not only capable of building software from the ground up but can also implement major system solutions ensuring that our systems run smoothly and client requests are met in the most expedient manner possible.