Diverse insurance servicing capabilities, all under one roof.
Allied American USA, was established in 2002 to offer a wide range of business, IT, and insurance claims services.
This combination of experience and professional strengths has defined Allied American’s stellar industry reputation for service and efficiency for over a decade and a half.
Today’s Allied American is equipped with experienced leadership, advanced technology support capabilities, and steadfast commitment to its core values.
Allied American strives to offer service of the highest quality, always being sure to:
Joseph Jones is a licensed attorney and spent more than eighteen years in private practice with a large southeastern law firm specializing in corporate and employment law, insurance, banking and real estate. He also was involved in litigation and mediations involving many of the firm’s clients on various insurance regulation and procedure issues.
In 1998, Joseph left private practice to become general counsel for a holding company consisting of various companies specializing in communications, technology, real estate and claims administration. In 2002, he joined one entity of the holding company, Allied American, and was shortly thereafter named President and Chief Executive Officer. As Allied American’s Chairman, he uses his experience in legal and corporate management to manage a full range of business and insurance services for customers while being involved in the strategic planning and company operations.Contact
Becky Fussell joined Allied American in 2007 and has more than thirty years of experience in the insurance industry, including having served as Executive Director of the Florida Windstorm Underwriting Association (FWUA) for nine years. The Florida State Legislature passed a plan in 2002 to merge the Florida Residential Property and Casualty Joint Underwriting Association and FWUA resulting in the combined company, Citizens Property Insurance Corporation. After the merger, Becky served as Chief Financial Officer of Citizens Property Insurance Corporation in 2002 and 2003. Additionally, she has served as Chief Executive Officer of a full-service provider of call support services and adjuster staffing for the insurance industry.
Becky has extensive experience in public affairs, insurance regulation, finance and legislative interaction. She has made presentations before the Florida Senate Committee on Banking and Insurance and worked with various members of the Florida Senate and House Insurance Committees to provide support and assistance in the development of proposed legislative changes impacting the Florida insurance market. Becky was responsible for implementing newly enacted Florida statute changes affecting FWUA’s claims and underwriting requirements and rating. Additionally, she has served in various capacities with Property Insurance Plans Service Offices (PIPSO), Windstorm Insurance Network and Residual Property Insurance Market Coordinating Council.Contact
Eva Mowry has extensive experience in the insurance industry in the areas of large losses and complex claim exposures. She has provided compliance and internal control capability at a carrier level and has handled all functions related to claims operations. Eva has over thirty years of broad experience and has managed company operations for several insurers and reinsurers. She has designed and implemented specialized claim units for primary carriers and reinsurers, including homeowners operations, and SIU operations.
Eva has provided services to establish internal controls and compliance processes, and founded a TPA and audit consulting firm that successfully provided claim, commutation, reinsurance audit, and oversight services to major carriers both direct and reinsurance. She has established claim operations in accordance with client requirements and is a licensed agent or adjuster in 26 states.Contact
James Gream joins Allied American USA as a Vice President of Claims with a wealth of experience in the claims management industry having spent over seventeen years working in all aspects of both daily and catastrophe claim operations. His primary focus is to enhance the company’s quality control guidelines and processes, assist in expanding its roster of qualified adjusters, and promote the company’s field management services to the growing number of the company’s national clients in the insurance claims management industry.
James’ industry experience began as a field adjuster working in his native New Albany, Indiana area which gave him the ‘work your way up’ knowledge that provides Allied American USA’s clients with a senior executive manager with front-line expertise in the claims management business. Additionally, his previous career includes managing catastrophe field adjusters and large loss operations throughout the United States with several large national insurance carriers and claims adjusting companies. Most recently James served as the Claims Vendor and Training Manager for California FAIR Plan assisting the company in the development of procedures and processes for specific large catastrophic events in California including improved protocols for wildfire and large wind claim events.
James resides in southern California and in addition to his other duties will be responsible for the company’s western division operations. He will be working from the company’s Los Angeles offices.Contact
Brian Carden joined the Allied American team in 2011. Prior to entering the insurance field, Brian was a general contractor, custom builder, and developer. Brian developed multiple residential and commercial properties overseeing the project from the planning and groundbreaking stages to final completion. These projects included single-family homes, multi-family housing, light commercial manufacturing, and commercial retail space. Brian has been involved in multiple ventures tasked with customer relations, time management and revenue/cost projections.
In addition to his previous construction and management experience, Brian has held various roles in the claims management industry including field adjuster, examiner/reviewer, field support, and large catastrophe event manager for numerous hurricanes, hail events, flooding, polar vortex freezing and other loss projects. Brian’s current responsibilities include management of the commercial division, multiple regional and national residential accounts, catastrophes and Allied American’s Quality Assurance program.Contact
Laurie Mount has nearly 20 years in the claims adjusting industry. Prior to joining Allied American in 2012, Laurie had extensive experience in adjusting, training and storm management. She has worked as a field adjuster, desk adjuster, field support manager and trainer on numerous large catastrophe events. Additionally, Laurie has experience in the planning for and response to large catastrophe events, the largest of which involved more than 650 field adjusters.
Laurie has an extensive customer service and accounting background from sixteen years with a large utility company including customer service supervisor, dispatch, and various accounting and call center positions. In addition, she has a bachelor’s degree in accounting and more than thirty years’ experience working in accounting and small business consulting, specializing in job cost tracking, auditing and cost containment.
Since joining Allied American, Laurie has streamlined processes and designed the integration of many systems both in Accounting and Claims to improve our efficiency. Laurie uses her unique background and experience to constantly improve and enhance the operational aspects of the company.Contact
Katherine “Kat” Moore began working with Allied American USA in September 2020. A native of New York and graduate of Elmira College, Ms. Moore began her insurance career more than 14 years ago with Storm King Claims in New York with the unique distinction of being the first company employee. At Storm King Claims, Ms. Moore served as the TPA business solutions manager for a Florida based carrier. During her tenure she designed, built and transformed the Third-Party Administrator (TPA) operations into a full-service property and casualty claims management organization, emphasizing the importance of loss cost containment and expense management, with a critical focus on prompt and accurate service delivery solutions.
Kat has previously served as Claims Manager and Senior Litigation Examiner with specific expertise managing all aspects of claim operations, including catastrophe and litigation claims processing. Presently, she is in a senior management and leadership role in the Allied American USA TPA Specialty Programs division with the primary objective of building, refining and managing new and existing claims practices, policies, and procedures to meet and support the company’s dynamically growing and diversified claims services operation.Contact
Donald Waters brings an impressive 38 years of claims experience to Allied American USA. Donald joined the Federal Emergency Management Agency (FEMA), Federal Insurance and Mitigation Administration (FIMA) and held various roles until his retirement in December 2021 from his position as Claims, Branch Chief, Department of Homeland Security (FEMA).
During his tenure at FEMA his responsibilities included providing claims direction to WYO companies and NFIP Direct on complex claims and policy issues; serving as a subject-matter expert for NFIP claims presentations for flood adjusters; acting as liaison, subject-matter expert, and advisor to state Departments of Insurance and NFIP; and, supporting FEMA’s Joint Field Offices (JFO) during catastrophic events to address flood insurance claims issues and represent FEMA, FIMA (federal insurance) at community outreach meetings, and town hall meetings.
Additionally, Donald is a skilled trainer and mentor for insurance examiners on NFIP issues and topics, and holds a Bachelor of Arts degree from SUNY at Binghamton, in Binghamton, NY.Contact
James Rohmer joined Allied American in 2005. He has over 25 years of experience in the Information Technology field. James has owned and managed businesses in all areas of technology.
Prior to joining Allied American, he was the Vice President of Operations for an internet and computer services company. He is an accomplished network administrator as well as a programmer with a special emphasis on network security and R&D.Contact
Candice Hill is Allied American USA’s Flood Division Manager responsible for all WYO/NFIP and Private Flood claims servicing the company’s diverse list of client partners, including the nation’s largest flood company, which supports in excess of 17,000 agents across 42 states. Candice has more than 19 years of claim technical experience working homeowner multi-peril and large complex commercial losses in addition to flood losses. She has worked catastrophe events affecting the U.S. since 2004 both from field technical and leadership capacities. The Allied American flood division has had dynamic growth in recent years during which Candice consistently receives high marks from our flood clients for speed, quality, responsiveness, customer service, compliance and overall program management. Candice is a multi-state licensed adjuster and has been an active participant in all forms of Alternative Dispute Resolution (ADR), including countless numbers of mediations and appraisals.Contact
Brenda Melton brings over 25 years comprehensive business experience to Allied American USA. She has over 15 years managing Human Resources functions in small to mid-sized companies. Her areas of expertise include HR administration, policy and procedure development, employee handbook development, and organizational development.
Brenda manages training and development, personnel recruitment and selection, compensation and benefits coordination, performance management, and compliance oversight to ensure all employment related laws and mandatory reporting, postings, files and verifications are in order for Allied American USA.
Brenda’s background includes a master’s degree in English Literature from East Carolina University, and small business ownership of two commercial construction firms on the Outer Banks of North Carolina, and Tidewater, Virginia.Contact