Responsibilities:

Provide leadership to Allied American USA’s General Liability (GL) Team. The GL Team handles a variety of litigated and non-litigated claims, mostly involving complex commercial premises bodily injury and property damage. You will be responsible for leading the team, providing thoughtful technical insight and for operationally supporting the team.

• Lead in a thoughtful, innovative and proactive manner. 
• Assign and oversee all liability claim handling by team of on behalf of client companies. 
• Support resolution-focused practices and metrics aimed at achieving the best possible outcomes for our Insureds and clients. 
• Hire, train, manage and maintain qualified staff. 
• Develop and maintain work, service and claim handling standards for technical and support staff. 
• Assist the VP of TPA Programs with providing loss reporting to reinsurers, excess carriers and clients. 
• Interact, assist and communicate with client personnel, the public and internal departments to improve communication and service compatibilities in an effort to maintain and enhance Allied American’s reputation. 
• Assist in developing and maintaining claim/legal resources to include legal counsel, adjusters and expert witnesses. 
• Maintain and keep staff apprised of current information with respect to legislation, case law and industry developments/program developments. 
• Conduct claim audits of adjusters’ work product and monitor accuracy of loss data. 
• Ability to work with independent auditors. 
• May assist in sales/marketing functions. 
• May assist in claim service contract development to include service pricing and billing. 
• Occasional travel for educational, marketing or for other general purposes. 
• Assist in the development of claim management policy and philosophy. 
• Assist in the development and utilization of claim information systems. 
• Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development per the company’s policies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Review reserve amounts on high cost claims and claims over the authority of the individual examiner.

Basic Qualifications:

• Bachelor’s Degree and 6 or more years of experience OR
• High School Diploma or Equivalent and 8 or more years of experience AND
• Customer service experience
• Experience with Microsoft Office/PC literate
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment

Preferred Qualifications:

• 8+ years of experience managing commercial general liability claims
• 8+ years of experience in Litigation Management including working closely with attorneys
• Strong expertise working at an Insurance Carrier and/or TPA
• 8+ years of direct people management and performance experience
• Claims operations experience
• Knowledge and skill in claims handling
• Negotiation experience
• Experience in commercial general liability claims
• Analytical skills

The salary for this position will be determined by a number of factors, including skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Allied American USA is an equal employment opportunity employer.

The company offers a competitive compensation plan and benefits package for full time regular employees including:

• Participation in annual discretionary bonus and longevity bonus
• Benefits include Health, dental, vision, dental, life, long term disability, paid time off, paid holidays, and 401(k) matching

Allied American USA is a leader in the claims adjusting field, dedicated to providing the highest quality professional claims handling services. We always strive to exceed our client’s expectations, and we are seeking and hiring qualified claims adjusters for daily, CAT or Flood claims on our Adjuster Career page. Check back regularly for updates on our Corporate Careers.

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We are currently seeking an experienced Commercial Liability Examiner interested in a full-time, remote position to join our TPA Department.

Our ideal candidate is an expert in handling full claim assignments in a TPA environment for Commercial Liability and Property Damage programs, including GLPD, GLBI, D&O, contractual liability, and full claim management, including litigation. Candidates should have strong negotiation skills and be proficient in complying with standards, managing expectations, supporting client specific protocols, and fulfilling management directives. Must have significant commercial experience. Disclaimer: candidates are required to have:

• 5 years' or more experience working as Commercial Property & Casualty Liability / Bodily Injury desk examiner for a carrier (premises only - do not include auto, medical or trucking)
• a current resident state adjusters license, and the ability to obtain a reciprocal Florida adjusters license upon hire
• Litigation experience
• Excellent writing and communication skills

If your experience and interest match the full description on the website, please fill out the additional experience questionnaire found in the link below.

We look forward to working with you soon!