Adjuster Application

Claims Administrative Associate – Non-adjuster – Office Staff

Please click the Apply button below the description. Reference CLAIMS in the message box. You must ONLY upload your resume in Word format.

Due to continued growth, Allied American USA is seeking a qualified, professional Claims Administrative Associate (non-adjuster – office staff) to assist with quality claim services for our customers and clients. You will perform administrative functions relating to daily and catastrophe claim operations, enter claims data with accuracy, and provide technical support to specific client programs. The ideal candidate will be a team player with creativity, empathy, good interpersonal skills and a willingness to help.

Job Details

Responsibilities

Monitor claims inbox for Incoming e-mails, and distribute and file as appropriate
Receive and enter initial Notice of Loss information
Analyze information and proofread data for accuracy
Maintain accurate and complete files, updating the claims system daily
Correspondence including acknowledgement letters
Respond to specific client requests
Acts as primary contact with callers; direct calls to the appropriate contact or escalate to specialist
Maintain superior level of customer service
Maintain a favorable and positive working relationship with internal and external clients
Participate in special projects and perform other duties as requested
Contribute to adjuster recruitment efforts

Qualifications

High School Diploma, required
Associate’s Degree, or equivalent work experience, preferred
Proficiency with MS Office including Excel & Word; must be a competent typist
Demonstrated skills in the use of computer software applications
2-4 years job related experience, preferably with an insurance carrier or independent adjusting firm
Ability to work independently
Effectively manage changing priorities and multi-task
Strong analytical skills and attention to details
Maintain a high level of accuracy
Ability to work after-hours and weekends when volume demands are increased
Familiarity with insurance claims processing, preferred
Strong communication skills, both verbal and written
Strong customer service skills; friendly interaction with internal and external sources

Benefits

M-F, 8 hours/day
Paid Time Off
Company paid holidays
Health, Dental and Vision Insurance
Generous 401(k) match
Employee Life, LTD & AD&D Insurance